PRICING / 2026
Clear rates.
Expert attention.
Premium expertise, with a clear starting point. Explore our travel and labour rates, then let’s agree the right scope for your business.
We prefer to work remotely via RustDesk or cloud-based systems. This lets us support clients in South Africa and internationally without routine travel. On-site visits are arranged when the work requires them.
01 / THE EXPERTISE
Labour.
Remote-first expertise.
Scope and scheduling agreed in advance.
| Service | What’s included | Hourly rate |
|---|---|---|
| Ad-hoc & scheduled support | On-site or remote management, consultation, technical support and equipment repairs. | US$69per hour |
| Priority & advanced expertise | Priority requests and work requiring advanced specialist skills, by agreement. | US$126per hour |
| SLA retainer | A written service-level agreement with a minimum commitment of 5 hours per month. | US$59per hour |
| Development & design | Web, software and database development and design. | US$79per hour |
02 / GETTING THERE
Travel.
By arrangement when on-site work is needed.
Labour is billed separately.
Travel is an exception to our usual remote way of working, especially for international clients. We agree the need for a visit and its costs with you before booking.
| Service | What’s included | Travel charge |
|---|---|---|
| Johannesburg | Local travel within Johannesburg. | US$39per agreed visit / trip |
| Gauteng | Travel elsewhere within Gauteng. | US$69per agreed visit / trip |
| South Africa | Domestic travel outside Gauteng. | US$399per agreed visit / trip |
| International | Quoted on request, based on flights, accommodation and any required work visa. | TBABy quotation |
Published rates include any VAT that Infraweb is legally required to charge. The quotation or invoice will identify applicable VAT; VAT is not charged where Infraweb is not registered or the supply is not taxable.
BEFORE WE BEGIN
Clear expectations.
Better working relationships.
Scope & quotations
These are standard annual reference rates, not a binding quotation or a guarantee of availability. A written quotation or SLA confirms the scope, deliverables, estimated time, schedule and total charges before work begins. Any change in scope or rate requires agreement; changes do not retrospectively alter accepted work.
Time & priority work
Hourly work is charged for time spent on the agreed engagement, rather than a guaranteed outcome. Any minimum call-out, billing increment, after-hours charge or travel-time billing must be disclosed and agreed in the quotation. Priority service depends on availability and does not create a response-time guarantee without an SLA.
Travel & expenses
Johannesburg, Gauteng and domestic South Africa charges are alternatives, not cumulative. Confirm the service location and visit or trip covered before booking. Additional visits, unusual access requirements, accommodation, flights, visas, tolls and other expenses are quoted separately where applicable and require prior approval; they are not automatically included in a regional travel charge.
Retainers & service levels
The US$59 hourly retainer rate requires a written SLA and at least 5 hours per month (US$295 minimum monthly labour commitment). Included services, response targets, additional hours, unused-hour treatment, term and cancellation conditions are set out in that agreement. A retainer does not include unlimited support.
Equipment, subscriptions & third parties
Hardware, replacement parts, software licences, hosting, cloud usage and third-party charges are excluded from labour rates unless expressly included in the quotation. Repairs remain subject to assessment, parts availability and approval. Third-party platforms and suppliers may affect scheduling and results.
Payment & currency
Rates are stated in USD. Where payment is agreed in South African rand or another currency, the quotation will specify the conversion rate, conversion date and any agreed payment charges. Deposit requirements, milestones, payment deadlines and any reasonable cancellation charges are disclosed before acceptance.
Access, backups & responsibilities
Please provide authorised access, accurate requirements and an agreed maintenance window where necessary. Backup and recovery responsibilities, and foreseeable service-interruption risks, should be agreed before changes begin. Infraweb will exercise reasonable care and skill; these terms do not excuse negligence or remove mandatory rights.
Errors, exceptions & your rights
Specialist, large-scale or unusual engagements may need a separate quotation. If a material pricing error is identified, we will explain it and agree a correction before proceeding, subject to applicable law. No provision excludes liability that cannot lawfully be excluded or limits non-waivable consumer rights. Read these notes with our Terms and Conditions and your accepted quotation or SLA.
Read our Terms and Conditions ↗ · Questions about terms? legal@infraweb.co.za
YOUR NEXT MOVE
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your next project.
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